Ug, I hate child support. Dh has to pay support for dsd, which is fine with me. He helped make the baby, now he has to help pay for the baby (who isn't a baby at 11). It comes out of his check every week and we never see and barely even think about it. Every few weeks we get a notice telling us that he is behind by a couple of hundred dollars because the state is off a little bit from his pay so they say "he is behind" and then they process the payment and we get a letter saying "oops, you have a credit" Mostly we ignore these updates since they change like every other day.
Today, we got a notice in the mail telling us that they had frozen our checking accounts because he is TWELVE HUNDRED DOLLARS behind!! So, Monday he has to call the child support enforcement people and tell them that he has a statement dated Oct 17 that says that he was $21 behind. He also has a check stub dated since then showing that he paid the amount plus the "back support" (which was another error and we get periodic rebate checks from them because they take out the extra and then realize the were wrong and send it back).
Ugg, I hate dealing with these idiots. Part of me is thrilled that I don't actually have to deal with them (I'm a non-entity as far as they are concerned nevermind that I handle all the money so I'm the one completely stressed when crap like this happens) and part of me hates that I can't just deal with them.
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OMG, I would SO be flipping out! And I really hate dealing with bureaucratic mistakes like this because you can never win, and if you lose your temper, you know your problem is going to get even worse.
I worked in the child support enforcement office in CU for a year. The people there are not idiots. If you are calm and explain what is going on they will fix it.
The problem is the state's computer system, it does this to lots of people and I know it is a huge PITA and these tactics shouldn't be used against the good guys who pay on time. For some reason the computers spit errors like this automatically and it gets processed automatically. It's better to walk into the office on Mattis by the pool shop than call the 800 number. Insist on seeing the caseworker, but be nice and calm about it. Also the caseload there is HUGE so keep on them in a calm, nice, but insistent manner.
Also, Monday is a state holiday, so no one will be working at the child support office.
Henny, thanks for the imformation. I know the people aren't idiots and it is a computer error, but we have just had so many problems in dealing with this (and insurance which is a completely different topic). Part of the problem is cooperation or lack there of between the states (IL and CO)and every person we've ever dealt with in CO has been rude and completely unhelpful. They say "sorry you aren't from here, we can't help you" and IL says "sorry, we didn't generate the notice, we really can't help you either" Maybe going in will help.
Oh, when it is different states it makes it a lot harder. If the DSD is in IL you should get it transferred so only one state is involved. If you call the Champaign CO State's Atty's office of child support enforcement and talk to one of the law clerks, they might call CO for you and get a better response. But when it is another state it really isn't their job and they'd just be doing it because they felt like helping you out. Call with all the CO info (telephone, case number) they would need to make it harder for them to say no.
Wow! that's crazy...I sure hope you've gotten it straightened out soon. I can see that as being a stress-fest!
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